Internship: Customer Success Manager HTT

Purpose

Be the Customer Success Manager throughout the One2Team solution deployment for HTT (Hyperloop Transportation Technologies). In coordination with Consulting team, ensure the users (international base) adopt the solution and expected benefits are achieved.

The internship will be six-month, based in Toulouse with some trips to One2Team Headquarters in Neuilly-sur-Seine.

Mains activities (Set of repeating tasks, inseparable to the benchmark job)

  • Contribute to the implementation of One2team solution deployment for HTT: interviews, observations, onboarding workshops, management meetings, trainings.
  • Build and execute HTT users adoption plans
  • Support users throughout the solution usage experience
  • Organize and drive usage workshops, identify Uses Cases and ensure they are integrated into the solution
  • Define change management plan
  • Organize and drive end users support in their adoption and usage
  • Set-up retrospective / feedback sessions
  • Introduce new features
  • Ensure Customer makes the best use of Solution capabilities

Know-how (Specific skills acquired during experiences and required for the benchmark job. Know-how are observable in work situations and assessable)

  • Be able to identify needs and transform them into technical solution.
  • Interviewing and problem-solving skills (interviews matrix, processes and tools: ex 5 why / fishbone diagram…).
  • Meetings facilitation skills (scoping and restitution workshops).
  • Project and technical solutions modeling
  • Excellent communication skills (oral and written)
  • Interpersonal skills and customer relation expertise.

Knowledge (Set of initial skills that come from educational background or experience) 

  • Leadership skills
  • Project management.
  • Agile work method.
  • Change Management
  • Fluent English (mandatory)

Educational background

  • Engineer (Group of “CentraleSupelec” schools, “Télécom”, “Concours Communs Polytechniques”, ISAE)
  • Aerospace Engineering Schools
  • Business School (ESC)

Location

  • Toulouse in HTT office (Francazal airport, 135 Avenue du Comminges, 31270 Cugnaux) – 6 months
  • Some short trips to One2Team Headquarters in Neuilly-sur-Seine
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